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Travels From:
Brisbane
Fee Range: B
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Business entrepreneur and author, Bob Ansett's story has been well documented by the media and in his two best-selling books "Bob Ansett - An Autobiography" and "The Customer".
But perhaps his most important achievement was in demonstrating business can put forward a human face. Born in Australia, Bob grew up in the United States, returning to Australia and starting up Budget Rent A Car in 1965. In many ways, Budget Rent A Car was a textbook success story, proving that Australia could develop an enterprise in which all its employees were committed to excellence and each made their own individual contribution to the company, helping it grow from a two person business in 1965 to the dynamic enterprise it was 25 years later with a turnover exceeding $400 million per annum.
Budget was a trend-setter in employee relations and was one of the first companies to introduce health and fitness programmes long before it became the "in" thing to do.
Its innovative marketing and customer service excellence has been recognised throughout Australia and in many foreign countries.
Bob Ansett faced his financial crisis with the same courage that he displayed in taking Budget to the top of the car rental market and provided a graphic lesson in how winners behave when they are not winning - a perfect illustration of Hemingway's definition of style: "Grace Under Pressure".
He has been President of the Melbourne Chamber of Commerce, the Victorian Congress of Employers Association, Vice Chairman of the Moomba Festival and President of the North Melbourne Football Club for 13 years. Bob is currently President of the Australian Customer Service Association.
Presentation Titles:
Building a WOW Factor
The Winning Edge
Teamwork Takes You To The Top
The Service Edge
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