Speakers Profile - Libby Dedman










Travels From:
Regional New South Wales/ACT

Fee Range: C


Libby is an entrepreneurial business woman with determination, passion and energy.

Libby is unique in that she has actually been in the very shoes of her audience; she understands the many challenges that face business owners, leaders and employees in today's market.

Libby is a recent Disney Graduate from the Disney Institute and World Retail Expert having recently visited many leading retail brands around the world exploring what creates an extraordinary experience, visiting the head office of Apple, Zara, H&M and McDonalds University to name a few.

She can illustrate for you, how to can create an experience in your business of having fun and achieving results.

Libby was also recognised by Optus in an article on Staying Power which focused on business owners who have stood the test of time and deliver awesome customer service time and time again. Libby contributed to the book 'Secrets of Small Business Owners Exposed' which is designed to take the reader up close and personal with the country's most successful people.

The bottom line for you and what Libby brings to your conference is 'How believing that anything is possible to achieve, with a CAN DO attitude and an open mind we can all achieve the impossible'.

PRESENTATION TOPICS

POSSIBILITY THINKING

Libby takes you into her 'mirror of possibility' to inspire and enable participants to think outside the square, to think big and truly assess what message and experience they are radiating out into the market place but also what type of experience they are giving to their clients and employees.

CREATING EXPERIENCE YOU CAN'T GET ONLINE

Learn the secret sauce of successful companies by exploring 5 key areas that build customer loyalty.

LOOSE ENDS- HOW TO GET YOUR CUSTOMERS PAYING YOU ROYALTIES

Participants will learn how to tie it all together and work cohesively by assessing 6 links to customers who will return for more and become loyal- hence, collecting a 'R-oyalty'.

PUT YOUR LIP GLOSS ON AND TOUGHEN UP

Do you really take feedback constructively? This session is interactive, fun and gets to the nerve on why and how you will always welcome a complaint- you will never forget it!